No problem! Please contact our on-site team to plan your move-in and arrange a time that suits you. In general, we also offer a 24/7 self check-in.
Our apartments are fully furnished and ready to move in.
The standard FU furnishing includes:
No, there is no minimum rental period.
Yes! Anyone moving into a new apartment long-term in Germany must register with the registration office within two weeks. Registration can be done in person or online via this link. When you take over your new apartment, you will receive a confirmation from us, which you will need to register at your new residence.
The GEZ is included in the rent. However, in general, every apartment requires a broadcasting contribution. There is an exception for secondary residences. We recommend contacting the ARD ZDF Deutschlandradio Contribution Service (https://www.rundfunkbeitrag.de) for the latest information and guidance on all topics related to the broadcasting fee.
Yes! All operating costs for water, electricity, and internet are included in your all-inclusive rent. No additional costs apply.
During your move-in appointment, when all apartment keys are handed over to you, we will complete a handover protocol together. You will receive this signed by us immediately afterward and can keep it in your records.
Your digital key will appear in the Häfele app about an hour before check-in time, and from 3pm onwards you can enter the building and your apartment.
On the left side of the entrance door, you will find a keypad.
Enter the Door code which we send to you via E-Mail, Whatsapp or your booking platform.
If this door is locked, you will find three small key safes.
Please make sure to return the key to the key safe immediately after use.
You can open the keysafe with the code which we send to you via E-Mail, Whatsapp or your booking platform
Your apartment door is opened using the Häfele Access App. Simply download the app, register, and use your smartphone as a digital key. This allows you to open your apartment door quickly and securely.
Important: In some of our apartments, you need to turn on the main power after entering. The main switch is located directly next to your apartment door — either on the right or left side. It looks similar to a light switch but can be identified by a small LED indicator light.
Your regular check-in time is 3:00 PM. Your digital key will only appear in the app from 3:00 PM onwards.
If you open the app before 3:00 PM and do not see your key yet, don’t worry—this is completely normal. Your booking and the app are working correctly. Please check again from 3:00 PM.
If you have arranged an early check-in, please follow the separate instructions you received for your booking.
Please note: Early check-in must be booked in advance and cannot be added on the day of arrival.
✓ Have downloaded the Häfele Access Hotel App
✓ Have completed the required registration
✓ Have Bluetooth and notifications enabled
✓ Have a working internet connection
✓ Have sufficient battery on your phone
📌 You can access your guest app via this link: https://my.fu.life/?redirectTo=MY_STAY
You can find our office on the 3rd floor. Simply walk down the hallway—our office is on the left side at the end of the corridor.
In urgent emergencies, you can reach us at: +49 1511 46 22 042
For monthly stays, we recommend that you give notice at least one week in advance. For shorter or longer stays, you can terminate your rental with one day’s notice.
Please contact our service team. Subletting is considered on a case-by-case basis.
In such cases, first inform our property manager. Generally, your liability insurance covers the damage.
No. If you cause damage and do not have liability insurance, damaged items will be invoiced individually.
If your apartment is returned in good condition, we will refund your deposit as quickly as possible. By law, we have up to six months to return it after move-out.
When you move out, we ensure that:
Yes! Just like your move-in, we document the apartment condition at move-out. You will receive the move-out protocol by email.
Thank you for staying with us!
Your check-out time is Shortcode Start. You don't need to do anything else to check out. If you received a physical key, please just leave it in a visible spot in the room.
Would you like to extend your check-out time? You can easily do this through your guest app.
We wish you a safe journey and hope to welcome you back soon!
Would you like to extend your check-out time? You can easily do this through your guest app. A late check-out is possible until 12pm.
On the day of your arrival, your digital key will be available in the Häfele app approximately one hour before check-in. Please note that standard check-in starts at 3:00 PM, as the apartment door opens from 3:00 PM onwards.
Standard check-out is by 10:00 AM. Need some flexibility? We also offer optional early check-in packages from 12:00 PM and late check-out packages until 1:00 PM.
You can easily do this through your guest app.
Before your arrival, you will receive detailed instructions with your booking confirmation, including your personal access code. You can enter the building and your apartment safely and easily using your smartphone. The process is contactless, so you can check in anytime after the official check-in time.Your apartment door is opened via the Häfele Access App. Simply download the app, register, and use your smartphone as a digital key. This allows you to quickly and securely open your apartment door.Download the app before arrival:
iOS: https://apps.apple.com/de/app/h%C3%A4fele-access-hotel/id1461461442
Android: https://play.google.com/store/apps/details?id=de.haefele.smartphone_key
Inside the building, there is a wayfinding system showing the location of your apartment. The easiest way is to take the elevator in the entrance area.
Your apartment will be fully cleaned and prepared with fresh bed linen and towels upon arrival.
Additional service: If you want extra cleaning during your stay, please contact us – we’ll arrange it for you.
Your apartment includes high-quality cosmetic and care products from HAIL Europe, provided fresh upon arrival. Refills are done according to your cleaning schedule.
Your pets are welcome – please let us know in advance!
Yes, and it is a part of your rental agreement. By signing the rental contract, you agree to always comply with the house rules.
Absolutely! Feel free to invite friends. The only rule is that you are responsible for your guests and ensuring they follow the house rules.
Yes, you can decorate your apartment as you like. Just make sure to restore it to its original condition when you move out.
Yes, our Washing Lounge is located on the 3rd floor. Please follow the signs in the building to find it.
In the Washing Lounge you will find two washing machines and one dryer. Instructions for use are provided directly in the room.
For any urgent issues, please contact
Tel.: 030/430 343 36
Email: support@fhds-gmbh.de
In Germany, waste separation is very important. Please use the designated bins in your apartment and the building:
There is a waste disposal area in the second courtyard. You need your mobile key to access it, so bring your phone with you.
Unfortunately, there are no private parking spaces. You can use public street parking or nearby public garages. Thank you for your understanding.
Contact your on-site Letting Manager. Our team will ensure the issue is resolved as quickly as possible.
You can have your mail and packages sent to the building (Kurfürstendamm 69, 10707 Berlin). Please always include your full name and your room number (as shown on your door) to ensure everything is correctly assigned and delivered.
Q-Park Fürst – underground garage on Uhlandstraße (~5-minute walk).
Galeria Berlin Kurfürstendamm parking garage – parking garage directly on Kurfürstendamm (Rankestraße).
CONTIPARK Los Angeles Platz underground garage – parking garage on Rankestraße.
Parking lot at Kurfürstendamm 161 – small outdoor parking area.
Meinekestraße parking garage – garage close to Kurfürstendamm.
PARK ONE Kranzler Eck underground garage – parking garage at Kranzler Eck.
Zoo parking garage – large parking facility near Zoologischer Garten.
Metropole parking garage – garage on Joachimsthaler Straße.
Johann-Georg-Straße underground garage – underground garage slightly south of Kurfürstendamm.
CONTIPARK Europa-Center parking garage – large parking facility at Europa-Center (~10-minute walk).
Bikini Berlin parking garage – parking garage on Budapester Straße (near the Zoo).
Uhlandstraße / Kantstraße parking garage – CONTIPARK garage at Fasanenstraße / Kantstraße.
Public street parking along Kurfürstendamm is available, but in many sections it is fee-based and time-limited (e.g. parking ticket or parking disc required). Parking management around Kurfürstendamm has been expanded since December 2025 — without a resident permit you should expect paid parking, approx. €4 per hour in parts of Charlottenburg-Wilmersdorf.
Short-term street parking with parking meters can be found along the main road and in side streets (always check local signage on site).
If your phone is lost or stolen, we will set up alternative access options for you for the duration of your stay.
You can reach us via our service hotline (+49 1511 4622046), and during regular office hours our team is on-site and happy to help you regain access to the building and your apartment.
In the event of a life-threatening emergency in Germany, please dial the
European emergency number 112 for the fire department or ambulance service,
or 110 for the police.
These calls are free from any phone.
The address is:
Kurfürstendamm 69
10707 Berlin
In case of emergencies in the building or in your apartment, please notify our property management immediately. Outside of our Berlin business hours, you can reach us in urgent emergencies at +49 1511 4622046.
Please use this number only in truly urgent cases, such as a complete power outage, a total heating failure, or a burst water pipe.